As can be expected with almost every single Q&A session in history, it was full of trolls and instead of reacting O’Leary joined in with the banter and seemed to be enjoying himself, which is probably a good look for him and the company. However, there were also some questions that he probably should have answered sensibly but neglected to – it’s always a fine line with these kind of sessions and for his first time I think O’Leary handled it fairly well. You can see examples of this below:
@StephenEamonn Get back to work you slacker or you're fired : ) !!! #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
@stretchos Steve, thanks prefer kiss to handshake, but u not my type. Sorry. Any sisters? Tks MOL
— Ryanair (@Ryanair) October 21, 2013
@Christ0pher___ Good questions free. Stupid ones €5 #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
@Bethemediauk Hi Beth, great idea. Have a team workin' on it as we breathe! #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
@CCampbell89_ Nice pic, love you too #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
@alexkitch Not seats but beds. Mile high club anyone? #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
Already overtime, but will extend this for 10 more mins to allow the pretty girls as questions #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
@OriginalRogue @StuartMRobinson Dat's an outrageous slur. All four of four RYR flights are fuelled with Lep wee and my bulls**t! #GrillMOL
— Ryanair (@Ryanair) October 21, 2013
To be fair, this is probably how I would react in a situation like this and show yourself to be a normal guy the customers could relate to (this is how George W. Bush got to be President, right?) but considering Michael O’Leary recently vowed to clear up Ryanair’s customer service – recently voted unanimously as the worst company for customer service in Europe – it probably wasn’t the best tactic for him to employ.
It also probably wasn’t a good idea to leave tweets like the following ones completely unanswered and unacknowledged.
@Ryanair booked flights for a rugby match in France for January but City has been changed….can I please get a refund?? #GrillMOL
— Gareth Williams (@bluesman74) October 21, 2013
@Ryanair good principles of customer service must come from top… so no more of this? "You're not getting a refund so **** off." #TellMOL
— Bryan Scott (He/Him) (@lifeofbry) October 16, 2013
@Ryanair we had tickets to Amsterdam today for our anniversary. Flight Cancelled! Do we get a refund/compendation for that? Please say yes!
— Thalia (@UrbanBilingual) October 18, 2013
https://twitter.com/fethardonsea/status/392311792833409024
.@Ryanair #GrillMOL If you are serious about social media why not encourage us to use it for customer contact – not premium rate phone no's
— WovenContent (@WovenContent) October 21, 2013
Haha! RT @WiseKarl: Will you be looking for a new social media manager tomorrow? @Ryanair #GrillMOL
— George Parrett (@GeorgeParrett) October 21, 2013
@Ryanair Due to fly to Riga on Saturday but can't go as my mum in law is losing her cancer battle. 388 quid to re-book seems unfair.
— redceltic1967 (@paulyboyabarton) October 21, 2013
There were also several instances of some actual information about Ryanair and its plans for the future being unveiled, which if you’re really interested in that kind of boring crap you can read on the next page.
