20-year-old Kings College student Saima Ahmad is demanding that Nestle give her a lifetime supply of Kit Kat bars after she bought eight packages for a bargain £2, and found they were all chocolate and no wafer.
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Saima wrote to the manufacturer insisting they not only refund her but give her a free supply of Kit Kats for the rest of her life.
Saima says:
They go about the advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased.
No one else in the industry has that unique concept of mixing the wafer with the chocolate.
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Saima wants Nestle’s CEO Peter Brabeck-Letmathe to personally respond to request, because I guess she thinks the guy’s got nothing better to do running a multi-million pound empire.
Part of her letter reads:
They are my favourite chocolate bars, I love them.
In her letter to Nestle, she wrote: ‘The truth of the matter is; manufacturers owe a duty of care to consumers.
The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.
As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.
‘The loss I have suffered is of monetary and emotional significance.
I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy.
I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control – it appears you need me more than I need you.
She added that if she’s granted a lifetime supply of the chocolate, she’ll do free quality control for the company for the rest of her life. If not, she’ll consider taking them to court:
I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately.
As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.
Blimey. I guess it’s fair enough Saima is lodging a complaint if she didn’t get what she paid for. Honestly though if I bought a Kit Kat that was pure chocolate with no wafer I’d probably still be pretty happy with it. I mean this still looks pretty scrumptious to me:
I definitely wouldn’t be arsed to sit there and write a letter of complaint, that’s for sure.
Fair enough on Saima though if that’s what she wants to do. Is asking for a lifetime supply of Kit Kats a bit much? Err, yeah. The girl probably knows that if you aim for something as outrageous as that, then maybe you’ll get a 6 month supply at the very least.
P.S. Kit Kats are actually really underrated if you think about it. You never think of them as your first choice chocolate but then you eat one and wonder why you’re not eating them all the time. Definitely one of the most underrated chocolates out there.
P.P.S. Want the original recipe for chocolate creme eggs so you can make them at home? Click HERE.